01
Unified inbox
Messages and comments, together.
SCustomer conversations
⌕
⌕ Search conversations
Status⌄Channel⌄Labels⌄
NadiaWhatsApp · AI active
TODAY
Can you deliver to Penang by Friday?
S
Yes—Express delivery is available at RM 34.80. Shall I prepare the order?
✦
EasyParcel quote3 services compared · 1.2s
DoneAttach
Reply to Nadia…
↑CUSTOMER CONTEXT
Open orderSO-1028RM 1,248
Last conversation2 days agoResolved by AI
Labels
prioritypenang
One queue across
WAWhatsAppFBFacebookIGInstagramWEBLive testAI active ↔ human handoverStay in sync.
02
Visible autonomy
AI or human—always clear.
03
Customer context
Orders, labels, and history nearby.
04
Safe escalation
One move. Full thread.
Make it
your own.
Set the voice, knowledge, skills, and limits.
- ✓System PromptBehaviour, office hours, escalation, and voice.
- ✓FAQ / KnowledgeGrounded truth for accurate customer answers.
- ✓Skills & toolsControlled actions for real customer operations.
Agent StudioSystem prompt, knowledge, skills, and graph
AI AssistEditGraph
S
What would you like to configure?
I’ll guide you through updating the agent—no technical knowledge needed.
Ask me to update your config ↑
Test chatSame runtime path as live channelsTEST ENVIRONMENT
Assistant mode
AutoCopilotNone
Autopilot answers, clarifies, abstains, and escalates. Human personaON
✦Send a message to start testingTry text, photos, video, files, or a voice note.
＋
Message as customer…
▧◉↑Try it.
Then go live.
Test text, media, voice, and every autonomy mode.
AUTOAgent responds and escalates.COPILOTAgent prepares; a person sends.NONEHuman-only conversation.
More than replies.
Omnichannel inbox
- WhatsApp→
- Facebook→
- Instagram→
- Status & labels→
Agent Studio
- Prompt→
- Knowledge→
- Skills→
- Graph→
Live testing
- Auto→
- Copilot→
- Human→
- Voice & media→
Human handover
- AI state→
- One click→
- Ownership→
- Full context→
Operations
- Courier quotes→
- Book & track→
- Appointments→
- Templates→
Knowledge
- Calendar→
- Docs→
- Sheets→
- Bukku & APIs→
Tools that
work together.
ARamex
Quote · Track · Ship · Pickup
International delivery actions inside the support workspace.
EasyParcel
Compare · Book · Track · Cancel
Courier comparison with saved parcel and sender defaults.
Google Calendar
Appointments in context
See availability and connect customer conversations to schedules.
Google Sheets & Docs
Knowledge that stays current
Connect operational sheets and documents the team already uses.
Know your business.
Connect products, people, places, and topics.
AgentProductsPeopleLocationsTopicsOrganisations